Privacy Policy
HairLooks Inc. (“HairLooks,” “we,” “us”, “our”) respects privacy of its users. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and safeguard your information when you use our Services, visit our Website, and/or install and use our App on your mobile device. Capitalized terms not defined herein will have the same meaning ascribed to them under Terms of Service, unless noted otherwise.
By accessing our service, visiting our website, or downloading our app, you agree to accept and agree to all the terms contained in this policy and acknowledge them. If you do not agree with the terms of this policy, please do not visit our website, download our app(s), and/or access our services.
1. INFORMATION THAT WE COLLECT FROM YOU
We may collect the following information from you when you use our Services or download our App. The information so collected will be stored with our third-party cloud hosting partners.
(A) Account Information. When you register to use our Services or when you create an Account, we may collect all the information that you provide at the time of creating/registering such an Account. This may include personally identifiable information, which is any information that can individually identify you and includes, among other things, the following:
(B) Hair Professional Activities on Account. When you use our Services, we collect demographic about your customers in an anonymized form. We may collect information such as:
(C) Hair Customer Activities on Account. When you use our Services, we may collect demographic about you, such as:
(D) Payment Information. If and when you make payments through our App or Website, you may need to provide your shipping address and financial account information, such as your credits card number, to our payment processing partner. We do not collect or store financial account information, though we may receive transaction identifiers and summary information that does not include credit cards or bank accounts.
(E) Customer Support Inquiries. If you contact us directly, such as when you contact our customer support team, we will receive and collect the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide. Contact us at customerservice@thehairlooks.com if you have any questions.
(F) Information that we collect when you use our Website and/or App
2. HOW WE USE YOUR INFORMATION
(A) We use the information that you provide to:
OPT-OUT. If you wish to opt-out of email marketing, please follow the instructions on the bottom of our emails or contact us at customerservice@thehairlooks.com or write to us at 5214F Diamond Heights Blvd, #153, San Francisco, CA 94131. Terms of Service explain in detail how you may opt-out of receiving communications from us.
3. HOW CAN YOUR INFORMATION BE DISCLOSED?
(A) Disclosure of Information to Third Parties. We do not sell, trade, rent, or otherwise transfer personally identifiable information to others, except: (i) as provided in this Policy, (ii) to defend against legal claims or otherwise protect our rights, (ii) as required by law, judicial proceeding, court order, or legal process served on us, (iv) for purposes of law enforcement investigations, (v) to protect rights, property, or safety of our customers, and/or (vi) with your consent.
(B) Google Analytics. We do not collect cookies of any kind from users; however, our ad networks and analytics service providers may collect information about your use of other websites and online services over time through cookies, if those websites and online services also use the same service providers. The information collected in this manner may include IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Products and/or Services. We currently use Google Analytics to collect and process certain website and app usage data.
(C) Protection of Information. Our Services are reasonably scanned to meet or exceed PCI Compliance. Every time you enter, submit, or access your information, we will implement reasonable security measures.
4. OUR COOKIE POLICY
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Policy, we refer to all of these technologies as “Cookies.” We use Cookies, but you can set your browser to refuse all or some browser Cookies, and it will in no way affect your experience. We honor do not track signals and, if one is in place, we will not track, plant cookies, or use advertising.
Web beacons and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties. We may use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns. We also may include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.
5. YOUR CALIFORNIA PRIVACY RIGHTS
HairLooks does not sell, trade, or otherwise transfer to outside third parties your personal information. California Civil Code Section § 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to customerservice@thehairlooks.com or write us at 5214F Diamond Heights Blvd, #153, San Francisco, CA 94131.
6. CHILDREN'S PRIVACY
Our Services are not intended for persons under 18 years of age. No one under age 18 may provide any information to our Services via our App or Website. Specifically, we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our App or Services about yourself, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customerservice@thehairlooks.com.
7. DATA SECURITY MEASURES
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers of our third-party cloud hosting partners and behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.
8. TERRITORIAL APPLICATIONS
HairLooks is headquarters in the United States of America (the “U.S.”), any access to our Products and/or Services are available only for use in the U.S. Do not create an account on our Services if you reside outside the U.S. Please be aware that information you provide to us may be processed and transferred to the U.S and be subject to U.S. law. The privacy and data protection laws in the U.S. may not be equivalent to such laws in your country of residence. By using the Product and/or Services, or by providing HairLooks with your information, you consent to this collection, transfer, storage, and processing of information to and in the U.S. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Policy.
9. MODIFICATIONS TO OUR PRIVACY POLICY
HairLooks reserves the right, at its sole discretion, to change or modify this Policy at any time. In the event, we modify this Policy, such modifications shall be binding on you only upon your acceptance of the modified Policy. We will inform you about the modifications via email or comparable means within 15 days of such modification. We will also post the modified version on this page. Your continued use of the Products and the Services shall constitute your consent to such changes. HairLooks may change, modify, suspend, or discontinue any aspect of the Products and the Services at any time without notice or liability.
10. CONTACT US
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
PLEASE NOTE: IF YOU USE OUR SERVICES, APP, OR WEBSITE YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF SERVICE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY OR THE TERMS OF SERVICE, PLEASE DO NOT USE OUR SERVICES, APP OR WEBSITE.
Last updated January 2020.
By accessing our service, visiting our website, or downloading our app, you agree to accept and agree to all the terms contained in this policy and acknowledge them. If you do not agree with the terms of this policy, please do not visit our website, download our app(s), and/or access our services.
1. INFORMATION THAT WE COLLECT FROM YOU
We may collect the following information from you when you use our Services or download our App. The information so collected will be stored with our third-party cloud hosting partners.
(A) Account Information. When you register to use our Services or when you create an Account, we may collect all the information that you provide at the time of creating/registering such an Account. This may include personally identifiable information, which is any information that can individually identify you and includes, among other things, the following:
- your name
- email address
- telephone number
- photographs, videos or audio files
- barber license or cosmetology license
- we may also collect information that does not personally identify you such as your geolocation
(B) Hair Professional Activities on Account. When you use our Services, we collect demographic about your customers in an anonymized form. We may collect information such as:
- gender
- hair color
- hair texture
- style preferences
(C) Hair Customer Activities on Account. When you use our Services, we may collect demographic about you, such as:
- gender
- hair color
- hair texture
- style preferences
(D) Payment Information. If and when you make payments through our App or Website, you may need to provide your shipping address and financial account information, such as your credits card number, to our payment processing partner. We do not collect or store financial account information, though we may receive transaction identifiers and summary information that does not include credit cards or bank accounts.
(E) Customer Support Inquiries. If you contact us directly, such as when you contact our customer support team, we will receive and collect the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide. Contact us at customerservice@thehairlooks.com if you have any questions.
(F) Information that we collect when you use our Website and/or App
- Location Information. We collect this information from you automatically as you navigate through our Website and/or App, through your Internet provider or wireless service provider, whichever applicable.
- Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website and/or App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including: (a) details of your visits to our Website and/or App, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website and/or App. (b) Information about your computer and internet connection, including your IP address, operating system and browser type.
2. HOW WE USE YOUR INFORMATION
(A) We use the information that you provide to:
- Personalize your experience in using our Services;
- Provide, operate, maintain, and improve our Services;
- Enable you to access your Account;
- To notify you about the changes to our Services;
- Respond to your comments, questions, and requests and provide customer support;
- Personalize and improve our Services, and provide content, features; and/or advertisements that match your interests and preferences or otherwise customize your experience on our Services; and
- Send you periodic emails offering our additional Products and/or Services and other special offers and promotions that we think you will be interested in.
OPT-OUT. If you wish to opt-out of email marketing, please follow the instructions on the bottom of our emails or contact us at customerservice@thehairlooks.com or write to us at 5214F Diamond Heights Blvd, #153, San Francisco, CA 94131. Terms of Service explain in detail how you may opt-out of receiving communications from us.
3. HOW CAN YOUR INFORMATION BE DISCLOSED?
(A) Disclosure of Information to Third Parties. We do not sell, trade, rent, or otherwise transfer personally identifiable information to others, except: (i) as provided in this Policy, (ii) to defend against legal claims or otherwise protect our rights, (ii) as required by law, judicial proceeding, court order, or legal process served on us, (iv) for purposes of law enforcement investigations, (v) to protect rights, property, or safety of our customers, and/or (vi) with your consent.
(B) Google Analytics. We do not collect cookies of any kind from users; however, our ad networks and analytics service providers may collect information about your use of other websites and online services over time through cookies, if those websites and online services also use the same service providers. The information collected in this manner may include IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Products and/or Services. We currently use Google Analytics to collect and process certain website and app usage data.
(C) Protection of Information. Our Services are reasonably scanned to meet or exceed PCI Compliance. Every time you enter, submit, or access your information, we will implement reasonable security measures.
4. OUR COOKIE POLICY
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Policy, we refer to all of these technologies as “Cookies.” We use Cookies, but you can set your browser to refuse all or some browser Cookies, and it will in no way affect your experience. We honor do not track signals and, if one is in place, we will not track, plant cookies, or use advertising.
Web beacons and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties. We may use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns. We also may include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.
5. YOUR CALIFORNIA PRIVACY RIGHTS
HairLooks does not sell, trade, or otherwise transfer to outside third parties your personal information. California Civil Code Section § 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to customerservice@thehairlooks.com or write us at 5214F Diamond Heights Blvd, #153, San Francisco, CA 94131.
6. CHILDREN'S PRIVACY
Our Services are not intended for persons under 18 years of age. No one under age 18 may provide any information to our Services via our App or Website. Specifically, we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our App or Services about yourself, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customerservice@thehairlooks.com.
7. DATA SECURITY MEASURES
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers of our third-party cloud hosting partners and behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.
8. TERRITORIAL APPLICATIONS
HairLooks is headquarters in the United States of America (the “U.S.”), any access to our Products and/or Services are available only for use in the U.S. Do not create an account on our Services if you reside outside the U.S. Please be aware that information you provide to us may be processed and transferred to the U.S and be subject to U.S. law. The privacy and data protection laws in the U.S. may not be equivalent to such laws in your country of residence. By using the Product and/or Services, or by providing HairLooks with your information, you consent to this collection, transfer, storage, and processing of information to and in the U.S. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Policy.
9. MODIFICATIONS TO OUR PRIVACY POLICY
HairLooks reserves the right, at its sole discretion, to change or modify this Policy at any time. In the event, we modify this Policy, such modifications shall be binding on you only upon your acceptance of the modified Policy. We will inform you about the modifications via email or comparable means within 15 days of such modification. We will also post the modified version on this page. Your continued use of the Products and the Services shall constitute your consent to such changes. HairLooks may change, modify, suspend, or discontinue any aspect of the Products and the Services at any time without notice or liability.
10. CONTACT US
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
- Email: customerservice@thehairlooks.com
- Address: 5214F Diamond Heights Blvd, #153, San Francisco, CA 94131
PLEASE NOTE: IF YOU USE OUR SERVICES, APP, OR WEBSITE YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF SERVICE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY OR THE TERMS OF SERVICE, PLEASE DO NOT USE OUR SERVICES, APP OR WEBSITE.
Last updated January 2020.